CHIA & NHFIC interviewed leaders from 30 community housing organisations during June and July 2020 to find out how they responded to the challenges of the first wave of the COVID-19 crisis which emerged in Australia in March 2020.

The report outlines the key findings from those interviews as they relate to business continuity, financial impacts, general customer services, asset management, housing management, access and demand, human resources, learning from COVID-19.

CHIA’s report: ‘Responding to COVID-19: What we learned from talking to CHOs’  can be accessed here

NHFIC’s report ‘Australia’s social and affordable housing sector: A resilient response to COVID-19’ can be accessed here.

Audio file of the presentation session here